Red Seal Resources Ltd are the delegated claims department for Qatar Insurance Company Europe Ltd, Malta in relation to policies underwritten by Ark Insurance Grp.

Providing a full claims management services that is highly customer focused with technically skilled and proficient staff. Our claims team are on hand to assist you at every step of the way. If you are an Ark policyholder, you can register your claim on line (click here) or by contacting our claims team direct who will be happy to guide you through the process.

We provide a comprehensive proactive approach to claims management, supported by intelligent data systems. The department’s role is to validate and negotiate new and existing claims in accordance with high standards of customer service and industry guidelines. We carry out detailed and in depth indemnity checks, exhausting all avenues of enquiry to ensure that claims are handled as fairly and speedily as possible.

 

With extensive experience in both private and commercial sectors, we are committed to providing a leading and high quality service to all our customers. It has never been more important to be kept informed of the progress of the claim, what you should expect and what your obligations and responsibilities are.

It is important that we secure as much detail and information as soon as possible in order to protect your interest as our customer. In this regard, please read carefully all sections of the Accident Report Form and upload the required copy documents to enable the swift process of your claim.

In taking account of the economic issues arising during the processing of a claim, our objective is to ensure that all parties involved are aware of the costs generated following the report of an incident. We aim to settle genuine claims promptly so we can focus on potentially fraudulent and exaggerated claims, to the benefit of insurers, brokers and policyholders alike.

We prioritise not only the policyholders claim but also the capture of non fault third party claimants whenever possible. Speed of contact with the third party is vital to minimise potential claim spend, including hire costs and avoids the need for the claimant to refer to solicitors.